Pre-shift Meeting
Coming prepared with a plan encourages team members to work more efficiently. Review promotions, service standards and numbers beforehand and then create goals for the shift. Choose one important issue to address from the previous shift. Ask direct questions. Compliment team members by praising specific situations. Start the shift with gratitude and recognition.
Keep it short and simple.
Shift Objectives
These are focused targets to achieve for each shift.
Invoices
Prepare an envelope for the accountant with vendor invoices. Have invoice copies in the office and manually input any updates to accounting software.
Inventory
A system that encompasses all aspects of managing the store's inventories; purchasing, shipping, receiving, tracking, warehousing, storage, turnover, and reordering. Checking inventory stock levels is critical for driving success and having products on-hand with no shortages.
Promotions
Recent product promotions are the best way to encourage guests to have new experiences.
Positional Training System
Every position is important. Every person must focus. Every person performs at the best of their ability to produce results. The positional training system to a set of positions that allow a team to perform their specified tasks. A chart for each position including a team member's primary and secondary duties are available. Every opportunity counts on each persons training in specific positions. Cross-training is critical.
Timings
Welcoming each guest with fast results, accurate orders and a friendly approach keeps them coming. Each car that orders must be given their order within 25 seconds. It's important to motivate and encourage team members to focus to achieve successful times.
Scheduling
Coordinating everyone to show up for work is efficient planning at its finest. The schedule goes up every week and determines the successful flow of business. Each hour must be productive and effective. Determining your aces and putting them in the right places. Being prepared for sick calls, missed shifts, double shifts, and overtime.
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Walk-through
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Maintenance & Repairs
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Reviews
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Dates
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Master Cleaning
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Production Sheets
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Drop Charts
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Calibrations
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Company Policies
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Delivery
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Hospitality House
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